Privacy Policy
Last updated: 14th September 2026
ABOUT THIS POLICY
This is the official website of Nine Below Zero, operated by Tom Monks and Dennis Greaves on behalf of the group.
We respect your privacy and only collect the information needed to run this website, respond to enquiries, process merchandise orders, and support Nine Below Zero's musical activities.
We take reasonable steps to keep personal information secure and to prevent it from being lost, misused or accessed by people who don't need it.
This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal information.
INFORMATION YOU PROVIDE
If you contact us through the website's contact form, we receive the information you enter, which includes:
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Your name
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Your email address
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The contents of your message
We use this information to respond to your enquiries and questions.
If you purchase merchandise through our online store, we receive the information you enter which we need to fulfil your order, which includes your name, delivery address, billing address, and contact details.
HOW WE USE YOUR INFORMATION
We use personal information to:
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Respond to messages and enquiries
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Fulfil orders
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Maintain and improve the website
If your message is better dealt with by someone else involved with Nine Below Zero, such as our agent, management, merchandise team, or another band member, we may pass it on to them so they can deal with your enquiry.
Where necessary to fulfil an order, we provide the relevant delivery details to our team responsible for packing and posting orders on our behalf. This information is used to arrange delivery and deal with any queries relating to your purchase.
We only use personal information for the purpose it was provided, and do not use it for unrelated purposes unless required by law.
INFORMATION COLLECTED THROUGH THIS WEBSITE
This website is hosted by Wix, and uses Wix Analytics to provide information about how visitors use the site.
The analytics available to us consists of general statistical information and does not personally identify visitors to this website. It includes information such as:
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Pages visited
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Time spent on this website
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Browser and device type
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General location (such as your city or country)
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How visitors reached this website
We have access to these analytics if we want to understand how the website is being used or look for ways to improve it.
HOW YOUR INFORMATION IS HANDLED
The information you submit through our website is processed and stored through Wix's system, so that we can receive and respond to your messages and orders.
Wix has security measures and access controls in place to protect this information.
PAYMENTS
All payments made through the Nine Below Zero online store are processed securely through Wix and its payment providers, who use industry-standard security measures to protect payment and card information.
HOW LONG WE KEEP YOUR INFORMATION
We keep contact form enquiries for as long as we need them to respond to your enquiry or deal with any follow-up.
We may also keep relevant messages if there is a legitimate reason to retain them, such as for legal or accounting purposes, keeping records of communication, or preserving something of significant interest to the band (such as important historical information or notable fan correspondence).
If you purchase an item on our store, we keep relevant order information for as long as necessary to fulfil the order and deal with any queries or issues related to your purchase.
If there is no longer a reason to keep personal information, we will delete it.
TICKET LINKS AND THIRD-PARTY WEBSITES
Some pages on this website include links to external websites where visitors can purchase items, tickets, or find further information about events or our work.
When you follow these links, you leave the Nine Below Zero website and any information you provide is handled according to the privacy policies of those third-party websites.
We only link to websites that we believe are reputable and relevant to visitors, but we do not control how those websites use or protect your information. If you have concerns, please read their own respective Privacy Policies before providing personal information.
EMBEDDED CONTENT
Some pages on this website include embedded content from third-party services, including YouTube, Facebook, and Instagram.
When you view or interact with this embedded content, those services will collect information about your visit or use cookies according to their own privacy policies. We do not control how these third-party services process your information.
COOKIES
This website uses cookies provided by Wix to help the website function and to collect analytics information.
A cookie consent banner is provided where required, allowing you to manage your cookie preferences. You can also control cookies through your own browser settings.
CHILD PRIVACY
This website is not specifically aimed at children, although we recognise that people of all ages may visit the website.
We do not knowingly ask children to provide personal information or knowingly collect personal information from children. We take the privacy and safeguarding of children seriously.
If your child would like to contact us, we would encourage a parent or guardian to get in touch on their behalf.
If you believe that a child has provided personal information through the website, particularly without the knowledge or involvement of their parent or guardian(s), please contact us so that we can look into the matter and make sure the information is dealt with appropriately.
YOUR RIGHTS
Under UK data protection law, you have rights regarding your personal information, including the right to:
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Ask what information we hold about you
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Request correction of inaccurate information
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Request deletion of your information where appropriate
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Object to certain uses of your information
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Request that processing of your information is restricted
If you would like to exercise any of these rights, please contact us through the website or via zedrecordsales@outlook.com.
If you believe your information has not been handled properly, you can make a complaint to the Information Commissioner's Office (ICO).
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time, including to make it clearer or reflect changes to the website. If we make any substantial changes that affect how we use your personal information, we'll make sure this is clearly noted on this page.